Refund policy

At HOUSE OF YANI, we are committed to delivering premium-quality products designed for everyday style. Each product undergoes strict quality checks before dispatch.

To maintain hygiene, quality, and fairness, we follow a strict no-return, exchange-only policy.

1. No Return / No Refund Policy

We do not accept returns or provide refunds once the order has been delivered.

2. Exchange Policy (3-Day Window)

We offer exchange only, subject to the following conditions:

  • Exchange request must be raised within 3 days of delivery
  • The item must be:
    • Unused, unworn, and unwashed
    • Free from stains, perfumes, or any marks
    • With original tags and packaging intact
    • Accompanied by proof of purchase (Order ID / receipt)

3. Eligible Reasons for Exchange

Exchange will be accepted only in the following cases:

  • Size does not fit
  • Item received is damaged or defective
  • Wrong product delivered

4. Non-Eligible Conditions

Exchange requests will not be accepted if:

  • The product has been worn, washed, or used
  • Any stains, odors, or damage are present
  • Request is raised after 3 days of delivery
  • Product is purchased under sale/discount (optional – include only if you want strict control)

5. Exchange Process

To request an exchange:

  1. Email us at houseofyani.co@gmail.com within 3 days of delivery
  2. Provide:
    • Order ID
    • Clear images of the product showing the issue
  3. Once approved:
    • You will receive instructions on how and where to send the product
    • Returns sent without prior approval will not be accepted
  4. After inspection, the replacement item will be shipped.

6. Shipping Policy for Exchange

  • Customers are required to bear the shipping charges for exchange
    (You can later upgrade this to “one-time free exchange” for better conversions)

7. Damages & Issues

Please inspect your order upon delivery. If the product is defective, damaged, or incorrect, contact us immediately within 3 days so we can resolve the issue.

8. Non-Exchangeable Items

We do not accept exchanges for:

  • Used or washed products
  • Products without original packaging or tags
  • Gift cards (if applicable)
  • Customized or personalized products (if applicable)

9. Payment Policy

We accept only prepaid orders (online payments).
Cash on Delivery (COD) is not available.

10. Processing Time

  • Exchange requests are processed within 5–7 business days after product inspection.

Final Note

At HOUSE OF YANI, we focus on delivering products that meet high standards of quality and style. We strongly recommend checking the size chart and product details before placing your order to avoid exchange requests.